Shipping & Returns
Delivery Or Pickup
At checkout, choose to have your order delivered nationwide, or collect it yourself from a Ritzy Scents location. Delivery cost is calculated automatically at checkout based on your delivery address.
Delivery Times
Delivery times vary depending on your location. We begin processing your order as soon as payment is confirmed, and you can track its status at any time from your account's order history.
Returns Policy
We accept returns within 7 days of delivery, provided the item is unopened, unused, and in its original packaging. Because of the nature of fragrance products, we can't accept a return once the seal has been broken or the item has been used.
Return Shipping
If your return is accepted, you're responsible for the cost of shipping the item back to us — unless the return is because we made an error (you received the wrong item, or it arrived damaged), in which case we cover return shipping and the cost of getting the correct item to you.
How To Start A Return
Contact us at ritzyscent@gmail.com or through our Contact page with your order number and the reason for the return, and we'll guide you through the next steps.
Refunds
Once we've received and inspected your returned item, your refund is issued to your original payment method through Flutterwave. Refunds typically take 5–10 business days to reflect, depending on your bank or card issuer.