Privacy Policy

This Privacy Policy explains how Ritzy Scents ("we", "us", "our") collects, uses, and protects your information when you use our website and place an order with us.

Information We Collect

• Account information — your name, email address, and phone number when you register an account.
• Order and delivery information — the delivery address or pickup location you choose, and the items you order.
• Payment information — payments are processed directly by our payment partner, Flutterwave. We never see or store your card details ourselves.
• Contact form submissions — your name, email, and message when you reach out to us through our Contact page.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including delivery or pickup arrangements.
• Create and manage your account, including signing you in and verifying your email address.
• Send transactional emails — order confirmations, verification codes, password resets, and replies to your enquiries.
• Respond to questions submitted through our Contact page.

We do not use your information for advertising, and we do not sell it to third parties.

Cookies

We use a small number of essential cookies to keep you signed in to your account. We do not currently use any analytics or advertising cookies.

Sharing Your Information

We share information with a small number of service providers strictly to operate our store:

• Flutterwave — to process your payment securely.
• Resend — to deliver transactional emails (order confirmations, verification codes, and similar messages).

We do not share your information with any other party for marketing purposes.

Data Security

We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You can review and update your account details (name and phone number) at any time from your account page. To request a copy of your data, ask us to correct it, or ask us to delete your account, contact us using the details below.

Children's Privacy

Our store is not directed at children, and we do not knowingly collect information from anyone under 18.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

Questions about this policy? Reach us at ritzyscent@gmail.com or 8, Adamson Street, Surulere, Lagos.